PPG Newsletter

 

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Spring 2022

Welcome to our second newsletter since Covid and welcome to good weather at last. We hope you have had a good Easter and are now looking forward to the Jubilee weekend in June.

John Gallimore, Chair.

 

Come and Meet Us

On June 10th between 10.00am and 12noon come and have coffee and meet members of the PPG. We will be happy to talk to you about our work and how you can become more involved, and will be happy for you to share your own feelings about the practice. We will also be able to update you on proposed changes to NHS services.

 

It’s Disappointing

All of the receptionists receive varying levels of abuse every day. They are trying to do a good job and provide you with a service, but they are not miracle workers. They can only offer appointments when they are available.

The practice are currently offering about 300 face to face appointments every week. They are unable to offer more because the slots available are full. Everyone at the surgery tries hard to ensure patients are accommodated wherever possible, but the demand regularly far exceeds the supply of appointment slots, which are limited.

When you telephone the practice you will be asked if your problem can wait for a routine appointment or if it needs addressing today.

Once the “same day” appointments are gone you will be directed to other local services such as NHS 111 and the walk in centre.

We ask that you please treat the team with respect and kindness whilst they try their best to accommodate patients where they can.

The behaviour of some patients towards reception staff is not acceptable, and the patient group support the practice if they need to sanction abusive patients.

Published: May 25, 2022